What Questions Should I Be Asking Before Hiring Plumbers in Ottawa?

While there are many plumbing contractors in Ottawa to choose from, only a select few hold themselves to a high standard of customer service.

Finding a Reputable Ottawa Plumber

To find reputable Ottawa plumbing contractors, ask the following questions. How they answer will tell you whether or not you should be considering them for plumbing work in your home:

1. Does The Plumbing Company List Their Physical Address?

Fly-by-night plumbers and uninsured moonlighters rarely have a business address and would never list a physical address in case disgruntled clients found out where they operated from.

2. Does The Plumbing Company Have A Website?

Not only should the company have a physical address, but should also have a website as a sign of legitimacy. Reputable plumbing companies in Ottawa today have a web presence to not only help their clients find them but also to contact or interact with them.

3. Has The Plumbing Company Been In Business Longer Than 5 Years?

Newly started Ottawa plumbing companies may not be around long enough to honour their warranties. It's best to find a plumbing company that has been around for awhile as these companies have the greatest likelihood of being there next time you call for service or whether a problem with past work arises. Plumbing companies that close due to poor reputation and reopen with a new name should definitely be avoided.

4. Are The Plumbing Company's Plumbers Licensed?

The Provincial government is responsible for licensing plumbers in Ontario. Hiring Ontario licensed plumbers protects our clients from unscrupulous work and shoddy workmanship. Unlicensed plumbers are unaccountable to provincial regulators and often unavailable if things go wrong.

5. Does The Plumbing Company Have Insurance?

Reputable plumbing companies in Ottawa carry at least 2 million dollars in general liability insurance for your protection. Should a mistake ever occur, you can rest assured that your home and possessions will be taken well care of. I have heard of unlicensed individuals practicing plumbing with no insurance and that to me is a recipe for disaster not only for themselves and also for their clients who trusted them in their home.

6. Does The Plumbing Company Give A Straight Forward™ Price Before Beginning Any Work?

Time and material pricing or open-end quotes usually result in higher costs to consumers because plumbing companies that use this method of pricing are unable to give clients accurate estimates before starting any work. If the plumber takes longer to complete the repair than expected, he simply passes that additional cost onto the client even in those situations when the additional time is the fault of the plumber (when he didn't have the correct parts in his truck and had to run all over town to find them).

7. Does The Plumbing Company Have A 100% Satisfaction Guarantee?

Only the top Ottawa plumbing companies can offer such a guarantee. A mediocre or below average company would end up refunding most or all of their client's money. We feel that offering a guarantee this strong gives our clients greater peace of mind knowing that they can have 100% of their money refunded if they're not 100% satisfied with our service.

8. Does The Plumbing Company Keep Their Service Vehicles Cleaned And Well Maintained?

A plumber that keeps his service truck cleaned and well maintained indicates an individual who will respect your home.

Make Sure You Call a Reputable Plumbing Company

These questions are but a few of the many questions you can ask an Ottawa plumbing company before inviting them to your home. When I hire any company to work in my home, I look for honesty, fair pricing, and quality as you should.

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